Customer Testimonials

Rated 5 out of 5 stars based on 858 customer reviews.

HighlightsSalonBalayageFacialHair CutWaxTintExtensions
Katie did a wonderful job! She made me feel comfortable and walked me through the process of helping me understand how to get my hair get healthier. Thank you so much Katie, I’ll be coming back to see you in a couple months!
read more
Lux Salon & Spa (owner) - 2025-06-23
Thank you so much for the lovely review! We're thrilled to hear that Katie made you feel comfortable and supported throughout your appointment. She's passionate about helping clients achieve healthy, beautiful hair, and we're so glad you felt that care. We’ll be excited to welcome you back in a couple of months!
Lisa M.
6/21/2025
Everyone is super nice here, and it is always a treat to come back.
read more
Lux Salon & Spa (owner) - 2025-06-23
Thank you so much for your kind words! We love hearing that your visits feel like a treat, that’s exactly what we aim for. Katie is a gem, and we’re lucky to have her! We look forward to seeing you again soon for more great hair days.✨
Jack L.
6/20/2025
Always go see Betty for Facial, Nanoneedling, Brow Tint. The works Always a treat.
read more
Lux Salon & Spa (owner) - 2025-06-23
Thank you so much for your review! We absolutely love hearing that you enjoy your visits with Betty — she truly has a magic touch when it comes to facials, Nanoneedling, and brow care. We're so glad each appointment feels like a treat, and we can't wait to welcome you back for your next one! 💆‍♀️✨
Colleen V.
6/19/2025
Franky did an amazing job on my hair. I came in with very long, very thick hair and he gave me a great lightened up look. Definitely will be returning in a few months when I need a trim.
read more
Kristin B.
6/01/2025
I booked an appointment for hair coloring, but after meeting with Franky, I decided to add a haircut as well. Franky did an amazing job with my hair, even though he was initially hesitant about my request because I had a wedding to attend. He expressed concerns about how my box-dyed color might affect the outcome of the look I wanted. Franky worried that the color might not lift as I desired and suggested a few alternatives. After I assured him that I would be okay with the outcome and that I trusted him completely, he went ahead with the process. His diligence and creativity produced a fabulous result. I absolutely love my new hairstyle, including both the color and the cut! Thank you, Franky, Rebecca, Katie, and the entire staff for all your assistance.
read more
Lux Salon & Spa (owner) - 2025-05-31
Thank you so much Megan for sharing your experience! We're so happy to hear that you felt comfortable adding a haircut on the spot and that Franky took the time to walk you through everything, especially with your upcoming wedding event. Franky has a way with creativity, and consideration, and it's wonderful to know that you trusted him with such a big transformation. We loved that you are happy with both the color and the cut—it means a lot to us! Franky, Rebecca, Katie, and the rest of the team can't wait to see you again soon! 💛✂️🌟
Megan K.
5/31/2025
Beautiful hair cut and brow wax!
read more
Lux Salon & Spa (owner) - 2025-05-31
Thank you for the review! We're so happy to hear you loved your haircut and brow wax. It was a pleasure having you in, and we can’t wait to welcome you back again soon! 💖
Khristine W.
5/31/2025
Rebecca is amazing! I have always received a fabulous cut and color! She listens and provides great feedback! I always have fu talking with her’. Can’t say enough good things about her!Thank you RebeccaStacie
read more
Lux Salon & Spa (owner) - 2025-05-31
Stacie, thank you so much for this heartfelt review! We're beyond lucky to have Rebecca on our team, she genuinely cares about every client. We're so happy to hear that you not only love your cut and color every time, but also enjoy the time you spend with her. Your trust and kind words mean the world. We can’t wait to see you again soon for more great hair and fun conversations! 💖✂️✨
Stacie J.
5/31/2025
My experience with Sonia was great. She took her time with my hair and made sure I left happy and with healthy hair. I look forward to scheduling with her again!
read more
Ariel M.
5/31/2025
Katie always goes above and beyond to make sure i am more than happy with my cut and or style.
read more
Lux Salon & Spa (owner) - 2025-05-28
Thank you so much for your review! We're thrilled to hear that Katie consistently goes above and beyond to ensure you're happy with your cut and style. Your satisfaction means the world to us, and we truly appreciate you!
Stacey C.
5/27/2025
If you're looking for someone with true skill and artistry, go with Franky. His tenure in the industry speaks volumes about the quality of results you can expect. I came in with thigh-length hair, half of it damaged, and Franky thoughtfully assessed the condition and collaborated with me on a plan that would both meet my styling needs and promote healthier hair.He ended up cutting about half the length and gave me beautiful layers that enhanced the shine and natural movement of my hair. His communication, professionalism, and warm demeanor made the entire experience exceptional. You truly feel like a VIP under his care. I couldn’t recommend a better stylist.
read more
Lux Salon & Spa (owner) - 2025-05-27
Thank you so much Nikki for taking the time to share your experience! We're thrilled to hear how happy you are with the results and the care Franky provided. His dedication to both artistry and hair health is something we’re incredibly proud of, and it's wonderful to know you felt supported and understood throughout your visit. Creating a VIP experience for every guest is at the heart of what we do, and we're so grateful for your trust. We can’t wait to welcome you back!
Nikki
5/25/2025
Rebecca is the best stylistI have ever gone to! Amazing , kind. Considerate and I can't say enough wonderful things about her !
read more
Lisa D.
5/23/2025
Katie is amazing did exactly what I wanted always kept me in the loop of what she was doing. I felt comfortable and trusted her to do my hair. I will definitely be coming in for more services. Thank you so much!😊
read more
Lux Salon & Spa (owner) - 2025-05-25
Thank you so much for your review! We're so glad to hear that you felt comfortable and trusted Katie—she truly cares about making sure each client feels heard and confident in their look. We’ll be sure to pass along your lovely feedback to her. We’re looking forward to seeing you again soon for more services! 😊
Alma G.
5/23/2025
Rebecca was wonderful! Very friendly, easy going, great conversationalist! She does what you ask, unlike some stylists who do what they think looks best. My daughter went to Rebecca last Saturday, and felt the same.
read more
Lux Salon & Spa (owner) - 2025-05-25
Thank you for sharing your experience! We're so glad to hear that Rebecca made you and your daughter feel comfortable and listened to. She’s passionate about bringing her clients’ visions to life, and it means a lot to know that came through. We truly appreciate your support and we look forward to seeing you and your daughter at your next appointments!
Chris R.
5/22/2025
Wonderful atmosphere and extremely skilled stylists!
read more
Lux Salon & Spa (owner) - 2025-05-25
Thank you so much for your amazing review! We’re so happy to hear you and your wedding party had such a great experience with us. It was truly a pleasure having each of you and bringing your vision to life—from elegant braids to chic shorter styles. We're honored to have been part of such a special day and thrilled everything came together smoothly and beautifully. Wishing you all the best and if your in the Tacoma again, please visit us! 💍✨
Emily M.
5/19/2025
Franky is the best!! I have very fine hair and nervous about going to salons, and Franky has done an amazing job!! I will definitely come back again, and highly recommend! All staff is so friendly, and kind, and the Lux Salon is beautiful, clean, and welcoming every time.5 stars!
read more
Charity R.
5/18/2025
Rebecca is amazing! She’s did a great job with cutting and coloring my hair!
read more
Lux Salon & Spa (owner) - 2025-05-17
We appreciate your review Daniela! Rebecca will be looking forward to seeing you at your next appointment!
Danelle O.
5/17/2025
Katie was terrific, excellent haircut my first time in the salon. She also gave me a full color consult to work out some legacy issues and I'll be back in a few months to get that corrected. Wonderful!
read more
Lux Salon & Spa (owner) - 2025-05-17
Thank you so much for your kind words! We're thrilled to hear that your first visit was such a positive experience. Katie will be so happy to know you loved your haircut and found the color consultation helpful. We look forward to seeing you again in a few months—can’t wait to help you achieve your hair goals! 💇‍♀️✨
M M.
5/16/2025
I look forward to my haircuts with Katie <33 I had my hair cut today by the amazing Katie and i truly cant say enough good things about her! She is so incredibly sweet, caring, and attentive. It is clear that she loves what she does :) Katie not only listens to what I want but also offers thoughtful suggestions based on what will work best for my hair type and lifestyle. I always leave the salon feeling confident and refreshed. Thank you Katie 🤍🤍🤍
read more
Lux Salon & Spa (owner) - 2025-05-11
Thank you so much for your kind words! We’re thrilled to hear how much you enjoy your visits with Katie—she truly is a gem, and we’re lucky to have her. It means the world to know that you feel heard, cared for, and confident after your appointments. We can’t wait to welcome you back for your next haircut!
thyna c.
5/06/2025
The last two times I have been to your salon (the ONLY two times I’ve been there), I was not happy with the service. But today, with Katie, it was much different. She did a great job and knew what she was doing. She didn’t over share or press me to over share. It was all very natural and comfortable. Coming back on Friday to see Katie again for a hair color.
read more
Lux Salon & Spa (owner) - 2025-05-11
Hi Chris,Thank you so much for your honest feedback—we truly appreciate you giving us another chance. We’re sorry to hear your first two visits didn’t meet expectations, but we’re thrilled that your experience with Katie was a positive one! She’s a fantastic part of our team, and we’re so glad she made you feel comfortable and confident in her care.We’re looking forward to seeing you again on Friday, and we’re grateful for the opportunity to provide you with the kind of service you deserve.
Chris B.
5/04/2025
Quick and efficient. As someone who knows essentially nothing about hair, I felt confident that the best choices would be made for me both in terms of color and cut. I also got additional feedback and recommendations on how to get the best out of my hair.The service for my child, having never had her hair colored before was also incredibly good. She felt comfortable and was absolutely beaming throughout her experience. She wore a huge smile all the way out the door.
read more
Lux Salon & Spa (owner) - 2025-05-11
Good afternoon Ky, Thank you so much for your kind words! We’re so happy to hear that you felt confident and well taken care of during your visit—it means a lot to us, especially coming from someone who trusted us to guide the process. We're also thrilled that your daughter had such a positive first hair color experience! Knowing she left with a big smile truly makes our day.We appreciate you choosing us and hope to welcome you both back soon!
Ky H.
5/04/2025
You know how it is with curly hair – finding someone you trust with color and cuts feels like searching for a unicorn. But Rebecca? She's the real deal. It's a complete transformation when she works her magic. I walk in with a lack of hair confidence , and I leave feeling like a million bucks, my hair confidence completely restored. Honestly, if you're looking for someone truly skilled who understands curly hair, I can't recommend Rebecca enough. Just be sure to book ahead – she's in high demand for a reason!
read more
Lux Salon & Spa (owner) - 2025-05-11
Thank you so much for this incredibly kind review! It truly means the world to hear that you feel confident and renewed after your visits. Curly hair is unique and deserves personalized care, and we're so glad you feel seen and understood in Rebeccas chair. Helping you fall back in love with your curls is exactly why we do what we do! Can’t wait to welcome you back soon – and yes, booking ahead is always a smart move. 😊
DeeDee D.
5/04/2025
Syd did a very good job of explaining to me what she was doing and why to my hair with each step of the process which I really appreciated, especially with a service that included some harsher chemicals like bleach. She was very attentive and took a lot of care with her work and I will be coming back!
read more
Lux Salon & Spa (owner) - 2025-05-03
Thank you for such a warm review! Syd is very well versed and knowledgeable, we are so so lucky to have a talent like hers. We look forward to seeing you again soon.
Molly T.
5/01/2025
Omg ! I love how she was súper great with my daughter! And how her hair turned out … she did an excellent Job ! I totally recommand her ❤️
read more
Lux Salon & Spa (owner) - 2025-05-01
Hi Nicole, we are thrilled to hear that Katie was super great with your beautiful daughter! Thank you so much for the review, we look forward to seeing you and your daughter next time.
Nicole's;fZ S.
4/30/2025
Simply amazing, Katie was attentive, caring, and wonderful. She helped me refine my vision for my hair and it came out better than I could have hoped. I'll definitely be booking again.
read more
Lux Salon & Spa (owner) - 2025-05-01
Hi Christian! Wow, thank you for your awesome review, we appreciate it so much. Katie is so excited to see you at your next appointment!
Christian H.
4/27/2025
Katie is amazing! She cares for her clients and does a fantastic job at cutting hair. She offered helpful hair tips to restore the life of my hair and a cut that would better suit my current hair situation.
read more
Lux Salon & Spa (owner) - 2025-05-01
Hi Denise! We so appreciate your thoughtful review, and they way you acknowledge all the steps that Katie did that made the difference. Thank you so much! We look forward to seeing you at your next appointment!
Denise B.
4/24/2025
Spa. Read my review here.Syd was very warm, patient and welcoming. Not to mention she cut my hair EXACTLY how I asked with out hesitation. I hadn't been to a Salon in over 3 years after a few not so positive experiences. I finally decided to go today and I'm very glad that I did. I even had an issue with the texture spray I bought....twice! And the front desk team laughed with me and exchanged it and made it an even better experience. I highly recommend this Salon. Not pretentious and a lot of love and talent ❤️Candis
read more
Lux Salon & Spa (owner) - 2025-04-26
Wow, thank you so much for this amazing review! We’re so happy to hear that Syd made you feel welcome and nailed your haircut just how you wanted it — that’s what it’s all about! 😊Also glad we could turn that texture spray mix-up into a little laugh — our front desk team loved helping you out. It seriously means a lot that you trusted us after a long break from salons, and we’re so glad you had a great experience.Can’t wait to see you again soon — thanks again for all the love! ❤️
Candis L.
4/23/2025
Super satisfied with the quality and care Rebecca puts into her services. Much appreciated, customer for life!
read more
Lux Salon & Spa (owner) - 2025-04-26
Thank you for your review Billy!Rebecca appreciates you, and looks forward to seeing you at your next appointment!
Billy V.
4/20/2025
Katie was wonderful! She helped my senior aunt Susan get a haircut and Susan loves it! Katie was kind and talented. She was so prompt to take Susan back, I appreciate that she runs on time! Susan said Katie was “just darling” when I asked how iit went. We will be back and will ask for Katie!! Thank you Katie for taking care of my aunt.
read more
Lux Salon & Spa (owner) - 2025-04-19
Thank you for your amazing review! You made Katie’s day! We look forward to seeing you at your next appointment.
Libby C.
4/18/2025
My first time at this salon and I had a great experience. Rebecca was my stylist and I showed her a picture of a style that I liked and asked if it would work for me. I'm 65 and wear glasses and don't like to use products just like to have a style that's a wash & go. She said that my hair has some body & curl in it that will do most of the work for me and she'll show me how to finish it off very easy will a few finger twist & the hair dryer or curling iron. I LOVE my new hairstyle. Thank you, Penny J.
read more
Lux Salon & Spa (owner) - 2025-04-17
Hi Penny,Thank you so much for your kind words! We’re thrilled to hear that you had a great first experience with Rebecca. She loved working with you and helping you find a style that suits your lifestyle and brings out the natural beauty in your hair. We truly appreciate you taking the time to share your experience, and we look forward to seeing you at your next appointment!
Penny J.
4/16/2025
media thumbnail 0
I had a full foil and cut done by Franky and he did wonders to my hair. I worry about how thin my hair is and the cut he gave me, made my hair full of life and appear thicker. The highlights and lowlights turned my hair from looking like horse hay to a sophisticated summer blonde. I received so many compliments after the appointment. I would recommend Franky to anyone, 100%. He cares for his clients and takes the time to perfect their look. His character is also amazing. He is honest, intelligent and cracks some great jokes. Thanks for saving my hair, Franky!!
read more
Lux Salon & Spa (owner) - 2025-04-17
Thank you so much for your amazing review! It means the world to hear that you left feeling refreshed, and loving your hair. I'm so glad the cut and color brought out the fullness you were looking for and gave you that beautiful summer blonde vibe.It’s always my goal to not only enhance your look, but to make sure you feel genuinely cared for in the process — and I’m thrilled that came through. Can’t wait to have you back in the chair!– Franky ✂️💛
Savannah M.
4/13/2025
media thumbnail 0media thumbnail 1
I love my appointments with Katie. It’s so much fun to work with her to get the hair that I’m looking for each time I come in.
read more
Lux Salon & Spa (owner) - 2025-04-17
Hi Rachael!Thank you so much for awesome review! We're so glad to hear that you enjoy your appointments with Katie. She absolutely loves working with you to achieve the perfect look every time. We look forward to your next visit and continuing to create the perfect styles for you!
Rachael E.
4/12/2025
Rebecca always knows what is best for your hair! Highly recommend!
read more
Lux Salon & Spa (owner) - 2025-04-17
Thank you so much for the 5 star review! We appreciate you, and look forward to seeing you at your next appointment.
Michelle W.
4/12/2025
Absolutely ask for Franky or Rebecca. The atmosphere was fantastic. Services were top tier. It doesn't get better in Tacoma.
read more
Lux Salon & Spa (owner) - 2025-04-17
Hi Dawn!We so love that you reviewed Franky and Rebecca! A double thank you to you! We look forward to seeing you at your next appointment!
Dawn D.
4/11/2025
He was more than amazing, funny and kind and willing to help me work through some color correction and it was a blast. I would highly recommend!
read more
Lux Salon & Spa (owner) - 2025-04-11
It was great having you in the salon Clena! Thank you so much for your review. We look forward to seeing you soon.
Clen F.
4/09/2025
My hair looks fabulous and I had a great time!
read more
Lux Salon & Spa (owner) - 2025-04-17
Hi Erica!It was great having you in the salon! Thank you so much for your review, we appreciate it. We look forward to seeing you at your next appointment!
Erica S.
4/08/2025
Katie Kim is excellent! She is kind, honest and a master with hair!
read more
Lux Salon & Spa (owner) - 2025-04-11
Thank you Hannah for your review, we so appreciate you taking the time! We look forward to seeing you at your next appointment!
Hannah D.
4/05/2025
Kim is AMAZING🩵🩵🩵🩵🩵
read more
Amber A.
4/05/2025
I love the foil and haircut I got from Sydnie today! Sydnie used two colors on the foil and it looks amazing!!
read more
G D.
4/04/2025
I have been coming to Lux for years. Stylist: Rebecca does my hair. She is awesome!!!
read more
Karen F.
4/03/2025
I haven't left a salon feeling this good in years.
read more
Response from the owner - 2025-04-02
Thank you so much Jarusha! We appreciate your review and we are happy to hear that you left the salon feeling good! We look forward to seeing you next time.
Jarusha K.
3/30/2025
media thumbnail 0