Customer Testimonials
Rated 5 out of 5 stars based on 1016 customer reviews.
HighlightsSalonBalayageFacialHair CutWaxTintExtensions

It was such a fun experience and some well needed me time to spoil myself. My stylist did an amazing job and I look forward to coming back for a touchup in the near future. Franky was very friendly and gave me lots of tips to keep my hair healthy. He was very honest and helped me choose a style that fit me well, I left feeling refreshed and beautiful. I would definitely recommend Franky.
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Athenia S.
8/15/2026
I had a great experience with Franky. He was very knowledgeable and helpful! Best haircut I’ve had!
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Lux Salon & Spa (owner) - 2026-08-12
Thank you, Jennifer! We’re so glad you had such a great experience with Franky. It’s wonderful to hear that you loved your haircut and felt well taken care of. We truly appreciate you choosing Lux and look forward to seeing you again!
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Jennifer N.
8/10/2026
I love my new hair!!!! And Beth was amazing 😍 she did really good with my hair and has helped me with a product to use. Overall, I love the whole experience
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Lux Salon & Spa (owner) - 2026-08-08
Thank you, Cristina! We're so glad you're loving your new hair. Beth is wonderful at helping guests find a look they love and recommending products that work for their hair goals. We appreciate you taking the time to share your experience and look forward to seeing you again soon!
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Cristina
8/04/2026
Franky was great. He listened to what I wanted and delivered. Haven’t had a haircut this great in years! The rest of the staff was extremely warm and welcoming. I will definitely be a returning client. Thank you!
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Lux Salon & Spa (owner) - 2026-08-08
Thank you so much, Kelcy! We're so glad you found Franky and that he gave you a haircut you love. Knowing he listened to what you wanted and delivered exactly that means so much to us. We're also happy our team made you feel welcome from the moment you walked in. We can't wait to see you again!
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Kelcy W.
8/04/2026
Madi did a fabulous job on perfecting exactly what I wanted! My hair is sooo much healthier and easy to manage and that was my goal. She did exactly what I wanted and will definitely continue to book with her! Her execution and results were beyond perfect. Book her ladies she is phenomenal 😍 ✨️
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Lux Salon & Spa (owner) - 2026-08-08
Thank you so much, Deborah! 🤍 We're so happy Madi was able to bring your vision to life and help you achieve your goal of healthier, more manageable hair. Knowing she delivered exactly what you wanted means the world to us. We truly appreciate your kind words and recommendation, and we'll be sure to share them with Madi. We can't wait to welcome you back to Lux Salon & Spa! ✨💕
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Deborah d.
8/02/2026
I found Franky last year by searching Google and looking at the positive reviews. I’ve had both highlights and haircuts from Franky and I’ve been really happy with the results. He takes so much care and attention with my hair. He’s helped me grow my hair back from prior treatments so it’s much healthier now. I highly recommend Franky.
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Catherine G.
7/26/2026
Great Service, very friendly 😁 Ande was upfront and honest about what she felt could be done verses what I wanted, due to the current situation with my hair. Had good Energy ~ I feel confident my hair will look amazing. Looking forward to seeing the new look next week.~T B C 😎
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Karma L.
7/25/2026
Love the haircut! Madi was able to get me in on such short notice and was so friendly! I love that she took her time with the wash and cut, making sure it was even and looked good! I always love a fresh haircut but the real test is seeing how I can style it at home and safe to say, its been so much fun and looks great! She is a pro!
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Christina V.
7/13/2026
An amazing experience! Have already booked my next appointment 😁
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Lux Salon & Spa (owner) - 2026-07-12
Thank you so much, Chantell! We love hearing that you had such an amazing experience! The biggest compliment is booking your next appointment before you leave. We can't wait to welcome you back!
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Chantell C.
7/11/2026
Great color experience w Frankie. I feel cute and confident and ready for my job interview tomorrow. 10/10.
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Lux Salon & Spa (owner) - 2026-07-10
Thank you so much, Nicole! We love hearing that you left feeling cute, confident, and interview-ready. Franky will be so happy to hear this!
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Nicole G.
7/09/2026
Very happy with the haircut I got from Ande. Will be coming back in the future!
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Lux Salon & Spa (owner) - 2026-07-09
Thank you, Erin! We're so glad you were happy with your haircut! We'll be sure to share your kind words with Ande. We can't wait to have you back at Lux!
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Erin M.
7/06/2026
Franky is the best. He is professional and knowledgeable ans takes care of customer satisfaction 💕
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Lux Salon & Spa (owner) - 2026-07-09
Thank you, Lavleen! Franky will love seeing this! We're so glad you had a great experience and we truly appreciate your review. See you next time!
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Lavleen
7/04/2026
I love my hair! Frankie did an amazing job and gave me exactly what I was hoping for. He was friendly, professional, and made the whole experience really comfortable. Highly recommended!!
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Lux Salon & Spa (owner) - 2026-07-09
Thank you Genesis! We're so happy to hear Franky gave you exactly what you were hoping for. We love that you felt comfortable throughout your visit—that's just about as important as loving your hair! Thanks for the recommendation, and we can't wait to see you again!
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Genesis V.
7/04/2026
Ande was amazing. She did a trim and a wash. She did a double French braid of my hair so that my hair would be out of my way for after my surgery. She was attentive and really good at what she does. I highly recommend Ande for any of your styling needs. I look forward to coming back and seeing her again for future trims, colors, and any other styling needs.
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Amie D.
7/01/2026
The staff here always make me feel like they genuinely care about me as a person and not just a client. They are ALWAYS warm and professional, and it always feels authentic. You can tell customer service is important to this team.I see Laura for lash extensions and she is so sweet. She does a fantastic job, every time. She has me as a client for life!
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Evelyn P.
6/18/2026
Always nice to talk to and does a great job
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Lux Salon & Spa (owner) - 2026-06-17
Thank you, Norman! We're so glad you enjoy your conversations and always leave happy with the results. We truly appreciate your support and look forward to seeing you again soon!
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Norman T.
6/17/2026
This was the first time in over 5 years that I have walked out of the salon feeling genuinely happy with both my hair and overall experience. As someone who is very particular about maintaining a bright blonde while keeping it healthy, finding the right stylist has been a challenge. For the first time in years, I left feeling confident, excited, and completely in love with my hair. I will definitely continue to book with Franky for my hair.
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Nikie S.
6/17/2026
MY HAIR HAS NEVER LOOKED BETTER! Franky did an AMAZING job cutting and styling my hair! I’m pretty particular with my hair and been in the search of a hair stylist in Tacoma for years, I’ve finally found the best one! So warm and welcoming, he exceeded my expectations! He knows what he’s doing with those scissors! Thank you again! I will most certainly be back!
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Lux Salon & Spa (owner) - 2026-06-17
Thank you so much, Mercedes! This amazing review absolutely made our day. We're thrilled that Franky exceeded your expectations and helped end your search for the perfect stylist! We’ll be sure to share your kind words with him. Franky will be looking forward to having you back in his chair soon!
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Mercedes L.
6/16/2026
Very clean, very professional. Great atmosphere, the employees were all smiles and so welcoming upon arrival. Loved my service. Would recommend everytime.
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Lux Salon & Spa (owner) - 2026-02-17
Thank you so much, Azure! We truly appreciate your kind words. We’re happy to hear you enjoyed the clean, welcoming atmosphere and had a great experience with Betty. It means a lot to us that you’d recommend our services. We look forward to welcoming you back again soon!
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Azure L.
6/14/2026
I just got my eyebrows done here today by ms. Kim and i love them, they look amazing! I am beyond satisfied. (I got a wax & tint) I came super self conscious of my eyebrows (as i did them myself), they were super uneven and messy, I didn’t think that they were fixable. It was a super quick process. I left extremely happy, they are exactly the shape and color i wanted, i no longer have to spend 20 minutes attempting to fix my eyebrows with makeup.
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Lux Salon & Spa (owner) - 2026-06-16
Thank you so much, Ellie! We’re so happy to hear how much you love your brows! Hearing that you came in feeling self-conscious and left feeling confident and happy is the best compliment we could receive. And if Kim saved you 20 minutes of brow makeup every day, that's a win! Thank you for trusting Kim with your brows, and we can’t wait to see you again soon!
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Ellie w.
6/13/2026
Loved my Experience with Franky. He went above and beyond to give my hair the refresh and look that I wanted. I will be a regular at this salon and will book with him again,Highly recommend!!
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Lux Salon & Spa (owner) - 2026-06-13
Thank you, Dr. Mehmood! We're so glad you loved your experience with Franky and Hannah. It means a lot to hear that you felt well taken care of and got the balayage refresh you were hoping for. We appreciate the recommendation and can't wait to see you again!
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Dr. P.
6/12/2026
Madi is very pleasant and professional. And i will always go to her. She recomended products for my hair. Very appreciate Madi.
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Lux Salon & Spa (owner) - 2026-06-13
Thank you so much! We're happy to hear Madi took great care of you. She's wonderful at recommending products that fit her clients' hair needs, and we're glad you found her advice helpful. We appreciate you, and we look forward to seeing you again soon!
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spying c.
6/12/2026
Justine was very personable and her work is very precise.
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Lux Salon & Spa (owner) - 2026-06-16
Thank you, Mary! We’re so glad you enjoyed your visit with Justine. She’s amazing at what she does, and we love hearing that her precision and personality made such a great impression. We look forward to seeing you again!
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Mary T.
6/12/2026
Great overall experience with Betty and all the staff at Lux!
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Lux Salon & Spa (owner) - 2026-06-12
Thank you so much, Lori! We're so happy to hear you had a great experience with Betty and the entire team. We look forward to welcoming you back to Lux again soon.
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Lori L.
6/11/2026
I loved working with Ande! I added notes of what I wanted my hair to look like and she did research and practiced before our appointment. I was so impressed with how beautiful my hair turned out! She is very friendly and great to talk to! I love how warm and friendly all the stylists and receptionists are it really builds a welcoming environment that makes you want to come back!
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Lux Salon & Spa (owner) - 2026-06-12
Tatiana, this absolutely made our day! We love that Ande took your vision and ran with it. The fact that she spent time researching and practicing before your appointment shows just how much she cares about delivering the best possible result, and we're so happy you loved your final look!Thank you for also recognizing the vibe of our salon. Our goal is to create a space that feels welcoming, and genuinely fun. We'll make sure Ande and the rest of the team see your kind words.We can't wait to have you back at Lux!
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Tatiana H.
6/11/2026
Maddie was so great, very welcoming personality. And her skills are amazing, she took once glance at the reference photo and was able to replicate it perfectly. If you watch her work, you can see how much focus she puts into her work. I’ve got so many compliments on my hair already. Being new to the Washington area i highly suggest coming here and asking for her.
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Lux Salon & Spa (owner) - 2026-06-12
Thank you so much, Ryley! Welcome to Washington! We are happy to hear that Maddie made such a great impression and that she was able to bring your vision to life so perfectly. She truly puts her heart into her work, and it's wonderful to hear that her attention to detail showed throughout your appointment.We're especially excited that you're already receiving so many compliments on your hair! Thank you for your wonderful recommendation and for choosing Lux. We look forward to seeing you again soon!
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ryley t.
6/10/2026
I enjoyed my time at the salon! Cassie is wonderful! Made me feel welcomed and comfortable. She let me know what she was doing throughout the hair cut. Incredibly precise and attentive!
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Lux Salon & Spa (owner) - 2026-06-10
Thank you, Erica, for taking the time to leave such a thoughtful review! We're so glad you enjoyed your time at the salon and had a wonderful experience with Cassie. We are thrilled to hear that Cassie's attention to detail and precision made such a positive impression.We truly appreciate your kind words and look forward to welcoming you back to Lux Salon & Spa for your next haircut!
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Erica K.
6/04/2026
Franky always exceeds expectations and knows exactly what I want even without myself knowing what I want lol he cares about what his clients want takes his time to perfect his craft, he is the reason I could never trust another place for my hair. love you Franky !!
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Lux Salon & Spa (owner) - 2026-06-10
Thank you so much, Ange! We love hearing that Franky consistently exceeds your expectations and helps bring your vision to life—even when you're not quite sure what that vision is yet! We're so fortunate to have him on our team.We'll be sure to share your sweet message with Franky. Thank you for your loyalty and for choosing Lux Salon & Spa—we can't wait to see you again at your next visit!
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Ange F.
6/04/2026
Justine did amazing on my hair ! She knew exactly what I wanted and talked me through the whole thing. She was so nice and even got me tea. This is a month post half balayage. It has no breakage and looks amazing I get tons of compliments. Thank you!
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Lux Salon & Spa (owner) - 2026-06-10
Thank you so much, Jay! We love hearing this! It’s especially wonderful to know that a month later your balayage is still looking amazing, feeling healthy, and earning you so many compliments. That’s exactly what we strive for. We’ll be sure to share your kind words with Justine. Thank you for trusting us with your hair, and we can’t wait to see you again!
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Jay
6/04/2026
Can’t thank you enough for a wonderful consult. I am looking forward to our next appointment next week!
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Lux Salon & Spa (owner) - 2026-06-12
Thank you so much for your review Audrey. Franky is so looking forward to seeing you at your next appointment!
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Audrey K.
6/03/2026
My daughter got a wonderful haircut from Maddie, who was professional, friendly, and very good at her job.Sierra gave her a brow wax, and she was gentle and amazing.The entire staff were all so very welcoming, and it was a truly pleasant experience. We will definitely be back!!
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Lux Salon & Spa (owner) - 2026-06-12
Thank you so much, Sarah! We’re are thrilled to hear that your daughter had such a wonderful experience with both Maddie and Sierra. We love that she left with a great haircut and brows, and that she felt comfortable and well cared for throughout her visit. We look forward to welcoming your daughter back again soon!
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Sarah S.
6/03/2026
Beth is awesome! She has great recommendations to how my haircut would fit on my face and gave me styling tips. Shes a stylist that cares about what the client wants and her insight is very much appreciated. I left very happy with my new bangs (after being so afraid it would look weird on me) and hair cut. Very happy with Beth and looking forward to coming back :)In addition the Salon is super clean and i appreciate the very nice and welcoming receptionist's! I love the location and the parking is great!
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Sabrina C.
6/02/2026
Had an amazing time at the salon! Madi did such a great job with my haircut and made the whole experience so calm and relaxing. I will definitely be coming back to Madi again soon!
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Lux Salon & Spa (owner) - 2026-06-02
Thank you, Magen, for your wonderful review! We're so happy to hear that you had an amazing experience with Madi. We look forward to welcoming you back to see Madi again soon!
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Magen B.
5/31/2026
Franky and Hannah were fabulous... very attentive and did a wonderful job.
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Lux Salon & Spa (owner) - 2026-05-31
Thank you Cristina, for your wonderful review! We're happy to hear that Franky and Hannah provided such attentive service. We truly appreciate your support and look forward to welcoming you back to Lux Salon & Spa soon!
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Dr. C.
5/30/2026
Took so much time even though it was just a bang trim. Turned out perfect!!! Will come back!
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Lux Salon & Spa (owner) - 2026-05-31
Thank you, Tabetha, for your kind review for Cassie! We're so glad you had a great experience. Even for a bang trim, we believe taking the time to ensure everything is just right makes all the difference. We look forward to seeing you again soon! ✨
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Tabetha R.
5/30/2026
Fabulous experience! Will be back soon!
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Lux Salon & Spa (owner) - 2026-05-30
Thank you so much, Denise! Kim will be so happy to hear that you had a fabulous experience. We are excited to welcome you back again soon for more relaxing and rejuvenating skin treatments! ✨
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Denise B.
5/29/2026










